Privacy Policy

Introduction

KML Worktops (“we,” “us,” or “our”) is committed to protecting the privacy of our website visitors and customers. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website (https://kmlworktops.london/) (the “Site”) or use our services. We are a company based in the United Kingdom and comply with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Your name, email address, phone number, and postal address.
• Project Information: Details about your project, such as the type of worktops you are interested in, your kitchen or bathroom measurements, and your preferred materials.
• Website Usage Data: Information about how you use our Site, such as your IP address, browser type, device information, pages visited, and referring website. This data may be collected through cookies and similar technologies (see Section 5).

How We Use Your Information

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

• To Perform a Contract: To respond to your inquiries, provide quotes, process orders, and deliver our services.
• With Your Consent: To send you updates, newsletters, marketing materials, and other information that may be of interest to you. You can withdraw your consent at any time by contacting us (see Section 10).
• For Legitimate Interests: To personalize your experience, analyze website usage, and improve the design and functionality of our Site. We will only rely on legitimate interests when our use of your data is fair and balanced and does not unduly impact your rights.
• To Comply with Legal Obligations: To prevent fraud, enforce our Terms of Service, and comply with applicable laws and regulations.

Lawful Basis for Processing

Our lawful basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it. However, we will normally collect personal information from you only where:

• We need the personal information to perform a contract with you.
• You have given us consent to do so.
• Where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms.
• Where we need to comply with a legal or regulatory obligation.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activity on our Site. This information helps us to personalize your experience, analyze website traffic, and deliver targeted advertising.

Some cookies are essential for the operation of our Site. Others are used for analytical purposes or to enhance your experience. We will always obtain your consent before using non-essential cookies. You can control the use of cookies through your browser settings or by using our cookie consent tool.

Data Security

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Privacy Rights

Under the UK GDPR, you have the following rights with respect to your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccuracies in your personal information.
• Erasure: You have the right to request that we erase your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.
• Data Portability: You have the right to receive your personal information in a structured, commonly used and machine-readable format and have the right to transmit that data to another controller in certain circumstances.
• Objection: You have the right to object to the processing of your personal information in certain circumstances, such as when we are processing your information for direct marketing purposes.

To exercise your privacy rights, please contact us using the contact information provided below.

International Transfers

We may transfer your personal information to countries outside the UK. If we do so, we will ensure that appropriate safeguards are in place to protect your information, such as using standard contractual clauses approved by the UK Information Commissioner’s Office.

Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and notify you as required by law.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: +44 7494 020 487